Refund and cancellation policy

We want you to be satisfied with our Services. This policy explains when refunds and cancellations apply. Payments are processed by our merchant of record; approved refunds are issued through the same provider, back to your original payment method.

1. Pilot engagements (one-time)

For fixed-scope pilot engagements, you may request a full refund within 7 days of payment provided work has not yet begun. Once work has started, refunds are pro-rated for any portion not yet delivered.

2. Subscription plans (recurring)

• You may cancel a recurring plan at any time; cancellation stops the next renewal.
• New subscribers may request a full refund within 14 days of the first payment if you are not satisfied.
• After the first 14 days, payments for the current billing period are non-refundable, but you will retain access until the end of that period.

3. Custom / Scale engagements

Refund and cancellation terms for bespoke engagements are defined in the individual proposal or order and take precedence over the general terms above.

4. How to request a refund

Contact us through our contact page with your order details. We aim to review refund requests within 5 business days. Approved refunds are typically processed within 5–10 business days by the payment provider, depending on your bank.

5. Non-refundable items

Third-party costs already incurred on your behalf (for example, paid API usage or infrastructure) are non-refundable to the extent they have been consumed.

6. Contact

Questions about refunds? Reach us through our contact page.